AI

“If I had asked people what they wanted, they would have said faster horses.” Henry Ford is often credited with that line. He probably didn’t say it. But the story survives because it captures something true. People can usually describe their pain, but they usually don’t have the

When AI services make building software cheaper, what happens to the old “build vs buy” decision, and what happens to the need for product and design competence inside the companies that usually just buy software? A few weeks ago I was in a meeting. The topic was a new procurement

AI-generated personas and insights are starting to pop up in my LinkedIn feed, often pitched as clever ways to speed up user research. But if you’re aiming to build something better than average, these shortcuts won’t save you time. They’re more likely to lead you in the

What will the new year hold for tech, business, and UX? Predicting the future is always risky—there's no quicker way to look foolish—but who can resist the challenge? Here's my take on what 2025 might bring. 1. Incremental Progress 2025 isn't likely

It's 11 p.m. I really ought to go to sleep. Play next? 5, 4, 3, 2, 1… Ok… Just one more. Have you ever binge-watched shows too late because of the "Play Next" feature? I know I have. Convenient? Definitely. Manipulative? Without a doubt. Problematic?

Remember when Google revolutionized web search with its PageRank algorithm? Developed by Larry Page and Sergey Brin in the late 1990s, PageRank determined a webpage’s importance based on the number and quality of links to it, much like academic citations measure research impact. This innovation quickly made Google the

Last week, I visited my friend Martin Thörnkvist at Media Evolution in Malmö. Martin, a creative role model, has been a constant source of inspiration through his work with Media Evolution and The Conference. While we enjoyed our coffee in the Futures Library, Martin pointed to a photo shoot happening